How to organize your team with groups in Zendesk
Learn how to use groups to organize your team, streamline ticket assignments, and control access to tools for more efficient workflows.
Learning objectives
By the end of this video, you will be able to:
- Navigate the Admin Center to create a new group with a name and description.
- Determine the best grouping strategy for your team, whether it's by tier level, department, or language.
- Align your agents with workflows so tickets and access are managed automatically.
Audience
Administrators
Prerequisites
None required.