- Welcome
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Getting started 2 min
- Main content
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What is auto assist? 9 min
- Wrap up
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Course summary 4 min
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Share your feedback
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Congratulations 1 min
What is auto assist?
Learn how to use knowledge, procedures, and actions to guide agents through common requests with auto assist.
Learn how auto assist helps agents resolve common customer requests faster and more consistently. In this mini-course, you’ll see how auto assist works in the agent workflow, identify the knowledge, procedures, and actions it needs, and practice choosing a strong first setup for a common request. You’ll also learn how to test and refine your setup before scaling it to more workflows.
Learning objectives
By the end of this course, you will be able to: choose and refine the knowledge, procedure, and action elements needed to guide agents through a common customer request with auto assist.
Audience
This course is intended for administrators.
Prerequisites
None required. Access to your Zendesk admin center is essential to follow along.