- Welcome
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Getting started 2 min
- Main content
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Zendesk Contact Center for agents 18 min
- Wrap up
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Course summary 4 min
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Share your feedback 5 min
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Congratulations 1 min
Zendesk Contact Center for agents
Learn how to handle calls, document interactions, and find call data in Zendesk Contact Center. This self-paced course gives you the hands-on skills to manage your daily call workflow with confidence.
This course gives you the essential skills to handle calls from start to finish in Zendesk Contact Center—including accepting, transferring, and wrapping up calls, documenting interactions with notes, and finding call data in your Zendesk tickets. Through interactive walkthroughs and practice activities, you'll build confidence with the tools you'll use every day. Designed for customer service agents who manage voice interactions in Zendesk.
Learning objectives
By the end of this course, you will be able to:
- Handle calls using the Contact Center controls.
- Document call interactions by adding notes and completing call wrap up.
- Configure Contact Center agent settings.
Audience
This experience is intended for agents.
Prerequisites
No knowledge or skills are necessary to begin. To follow along, Contact Center should be activated in your Zendesk account.