Catalog Certifications

Zendesk certifications

Validate your Zendesk expertise with industry-recognized credentials and stand out in your field.

  • Prove your expertise with an industry-recognized credential
  • Advance your career and stand out to employers
  • Build customer trust with verified skills
Zendesk Certifications
Certification: Zendesk Omnichannel agent specialist exam
Get Certified as a Zendesk Omnichannel Agent
$199
Agent Support Chat Voice Certification exam 30 – 60 min Handling tickets
Certification: Zendesk Support administrator expert exam
Get Certified in Zendesk's ticketing solution, Support.
$350
Admin Support Certification exam 30 – 60 min Configuring and setting up
Certification: Zendesk Guide specialist exam
Get Certified in Zendesk's Help center solution, Guide.
$199
Admin Knowledge Certification exam 30 – 60 min Extending and integrating
Certification: Zendesk Explore CX analyst expert exam
Get Certified in Zendesk's reporting & analytics solution, Explore.
$350
Admin Analytics Certification exam Analyst 1 – 2 hours Reporting and analyzing
Certification: Zendesk Chat specialist exam
Get Certified in Zendesk's Live chat solution.
$199
Admin Chat Certification exam 30 – 60 min Configuring and setting up
Certification: Zendesk Talk specialist exam
Get Certified in Zendesk's Voice solution, Talk.
$199
Admin Voice Certification exam 30 – 60 min Configuring and setting up
Certification: Zendesk app developer I expert exam
Become a Certified Zendesk App Developer I.
$350
Developer Certification exam Platform 1 – 2 hours Extending and integrating
Zendesk expert certification bundle (Support admin, Explore CX analyst, app developer, I)
Expert Certification bundle - Certifications at a 15% discount if bought in bulk
$899
Certification exam 2+ hours Configuring and setting up Extending and integrating Reporting and analyzing
Zendesk specialist certification bundle (Guide, Chat, Talk, & Omnichannel agent specialist)
Specialist Certification bundle - Certifications at a 15% discount if bought in bulk
$499
Agent Chat Certification exam 2+ hours Configuring and setting up Handling tickets
Zendesk Omnichannel Agent Specialist Certification Prep Path
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2 Resources
Agent Support Chat Voice Certification preparation 30 – 60 min
Zendesk Support Administrator Certification Prep Path
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3 Resources
Admin Support Learning path Certification preparation 1 – 2 hours
Zendesk Guide Specialist Certification Prep Path
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2 Resources
Admin Knowledge Learning path Certification preparation 1 – 2 hours
Zendesk Explore CX Analyst Certification Prep Path
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2 Resources
Admin Analytics Learning path Certification preparation Analyst 1 – 2 hours
Zendesk Chat Specialist Certification Prep Path
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3 Resources
Admin Chat Learning path Certification preparation 1 – 2 hours
Zendesk Talk Specialist Certification Prep Path
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2 Resources
Admin Voice Learning path Certification preparation 1 – 2 hours
Zendesk App Developer I Certification Prep Path
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4 Resources
Developer Learning path Platform Certification preparation 1 – 2 hours
Omnichannel agent certification preparation course
This course will help you prepare for the Zendesk Omnichannel Agent Certification Exam
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Agent Support Course Certification preparation 30 – 60 min role-agent
Inside Zendesk: How we create exceptional customer experiences
Learn how Zendesk transformed customer service to handle 69% of volume with AI while improving satisfaction by 10 points.
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37 min
Course 15 – 30 min Learning from Zendesk's internal use cases
Inside Zendesk: How we create exceptional employee experiences
Learn how Zendesk unified IT and HR into one team, consolidated 17 support systems, and used AI to save 21,000 hours while maintaining 96% employee satisfaction.
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42 min
Course 30 – 60 min Learning from Zendesk's internal use cases
Zendesk Support Administrator Expert Study Guide
Exam details, exam topics, and preparation resources for the Zendesk Support Administrator Exam.
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Admin Support 15 – 30 min
On-Demand: Zendesk Support Administrator Expert Certification Practice Test
Gauge your readiness for the Zendesk Support Administrator Expert Certification Exam
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Admin 30 – 60 min
Zendesk Support administrator certification preparation course
This course will help you prepare for the Zendesk Support Administrator Expert Exam.
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1 hr 24 min
Admin Support Certification preparation 1 – 2 hours
Zendesk Chat Specialist Study Guide
Exam details, exam topics, and preparation resources for the Zendesk Chat Specialist Exam
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Admin Agent Chat 15 – 30 min
Zendesk Chat for admins, I
Are you a new Zendesk Live chat customer? This is the best place to start.
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1 hr 7 min
Admin Chat Course 1 – 2 hours
On-Demand: Zendesk Chat Specialist Certification Practice Test
Gauge your readiness for the Zendesk Chat Specialist Certification Exam
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Chat 30 – 60 min
Zendesk Explore CX Analyst Expert Study Guide
Exam details, exam topics, and preparation resources for the Zendesk Explore CX Analyst Exam
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Admin Knowledge Analyst 15 – 30 min
On-Demand: Zendesk Explore CX Analyst Expert Certification Practice Test
Gauge your readiness for the Zendesk Explore CX Analyst Expert Certification Exam
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Admin 30 – 60 min
Zendesk Omnichannel Agent Specialist Study Guide
Exam details, exam topics, and preparation resources for the Zendesk Omnichannel Agent Specialist Certification Exam
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Agent Support 15 – 30 min
On-Demand: Zendesk Omnichannel Agent Specialist Certification Practice Test
Gauge your readiness for the Zendesk Omnichannel Agent Specialist Certification Exam
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30 – 60 min
Zendesk overview: The Zendesk Developer Platform
See how admins and developers can use our platform tools to customize their Zendesk instance.
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12 min
Admin Developer Platform Video 0 – 15 min Extending and integrating
Zendesk App Developer I Expert Study Guide
Exam details, exam topics, and preparation resources for the Zendesk App Developer I Expert Exam
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Developer Platform 15 – 30 min Extending and integrating
Build an app and start to work with the Zendesk API
Learn how to extend your Zendesk with a custom-built app.
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47 min
Developer Course Platform 30 – 60 min Extending and integrating
On-Demand: Zendesk App Developer I Expert Certification Practice Test
Gauge your readiness for the Zendesk App Developer I Expert Certification Exam
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Admin 30 – 60 min
Zendesk Talk Specialist Study Guide
Exam details, exam topics, and preparation resources for the Zendesk Explore CX Analyst Exam
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Admin Voice 15 – 30 min
On-Demand: Zendesk Talk Specialist Certification Practice Test
Gauge your readiness for the Zendesk Talk Specialist Certification Exam
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30 – 60 min
Zendesk Guide Specialist Study Guide
Exam details, exam topics, and preparation resources for the Zendesk Guide Specialist Exam
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Admin Knowledge 15 – 30 min
On-Demand: Zendesk Guide Specialist Certification Practice Test
Gauge your readiness for the Zendesk Guide Specialist Certification Exam
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Admin 30 – 60 min