Optimize knowledge for AI
AI is only as smart as the knowledge it relies on. Learn how to build, structure, and govern your help center content so your AI tools and agents can instantly retrieve accurate, trusted answers every time.
AI is only as smart as the knowledge it relies on. In this learning path, you'll build a strong help center foundation—mapping your topic tree, configuring user segments, and using the knowledge builder to generate articles from ticket data—then prepare your content specifically for AI retrieval with Knowledge Connectors, federated search, and the Knowledge panel. You'll also establish governance strategies with clear ownership and review cadences, and learn how to format content so AI tools can find and use it accurately every time.
Audience
This learning experience is meant for administrators, CX leadership, and knowledge managers.
Duration
Approximately 1.5 hours
Prerequisites
Access to Zendesk Admin Center is required.
This learning path is eligible for the Zendesk Relate 2026 badge.
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