Support human-led resolutions with AI
Supercharge your team's productivity. Discover how to roll out Zendesk Copilot and build custom apps (no coding required!) to give your human agents the proactive assistance they need to resolve complex issues faster.
Supercharge your team's productivity by putting AI-powered tools directly in your agents' hands. In this learning path, you'll roll out Zendesk Copilot—setting up Intelligent Triage, Auto Assist, and productivity dashboards—then build custom apps with App Builder to connect Zendesk with third-party tools through API and OAuth integrations, no coding required. You'll also learn practical change management strategies, the MAPS framework for AI prompt engineering, and data privacy best practices to keep everything running smoothly.
Audience
This learning experience is meant for administrators and CX leadership.
Duration
Approximately 1.5 hours
Prerequisites
Access to Zendesk Admin Center is required.
This learning path is eligible for the Zendesk Relate 2026 badge.
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