- Welcome
-
Getting started 2 min
- Main content
-
Automations 8 min
- Wrap up
-
Course summary 3 min
-
Share your feedback 5 min
-
Congratulations 1 min
Build a custom automation
Learn to build time-based automations in Zendesk so routine work happens on its own.
Tickets pile up, urgent issues go quiet, and no one has time to catch everything by hand—but your Zendesk instance can. In this hands-on mini-course, you'll learn what automations do, how they differ from triggers, and how to build one step by step in a safe practice space. In under 15 minutes, you'll set up a real automation that loops a manager in on high-priority tickets before they slip through the cracks.
Learning objectives
By the end of this course, you will be able to:
- Build and turn on an automation in the Admin Center that runs exactly how you want.
- Describe the difference between a trigger and automation in Zendesk.
Audience
This course is intended for administrators.
Prerequisites
No prior knowledge is required. Access to your Zendesk Admin Center is essential for success.