- Welcome
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Getting started 2 min
- Main content
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Building your knowledge foundation 30 min
- Wrap up
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Course summary 4 min
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Share your feedback 5 min
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Congratulations 1 min
Building your knowledge foundation
Set up a strong, easy-to-navigate help center that helps your customers find the answers they need.
A successful knowledge base starts with a solid foundation of content. In this course, you will learn how to design a clear information architecture and organize your articles so they are easy to find. We will guide you through creating user segments to ensure the right audiences see the right content. By the end, your help center will be a well-structured, accessible resource for everyone.
Learning objectives
By the end of this course, you will be able to:
- Create a clear map of categories and sections using knowledge builder and ticket data
- Create user segments to design a clear information architecture with audience segmentation
- Adjust theme settings and SEO to establish accessible and clear navigation
Audience
This course is intended for administrators.
Prerequisites
No prior knowledge necessary. You'll want to have access to your Admin Center.