Certification: Zendesk Guide specialist exam

If you use Zendesk Guide Enterprise to create, manage and publish content, deploy content for multiple audiences, and implement your company's content strategy, you could be the next certified Zendesk Guide Specialist. Be recognized for your in-depth knowledge and earn your employer’s trust as the go-to person on your team for Zendesk Guide. The official stamp of approval will also raise your profile for career growth opportunities whether your goal is to take on new projects, step into a leadership role or create something of your own.

Qualifications

A Zendesk Guide Specialist possesses the knowledge and skills necessary to implement, configure, and manage Guide Enterprise for content creation and delivery throughout the content lifecycle. At a minimum, it’s recommended that the candidate has:

• • • Good familiarity with Zendesk Support 
    • At least three months of consistent use as a Zendesk Guide Administrator 
    • Successfully completed the Guide/ self-service Learning Path 
      

Format 

• Format: 30 multiple choice questions
• Time allotted: 45 minutes
• Passing score: 67%
• Exam fee: USD $199
  
• Delivery Options: Online in a proctored environment
• Prerequisites: None
• Language: English

Ready to get certified? 

Online Training

Now that you've identified potential learning gaps, fill them in by taking our recommended Guide/ self-service Learning Path and browse exam topics in our help center. 

Certification Prep Path

Review the Exam guide and take a practice exam in the Zendesk Guide Specialist Certification Path

Take your exam 

Click "Get Certified" at the top of this page to complete your purchase and then proceed to our external proctoring system to launch your exam.

PLEASE NOTE:  Fees paid for Zendesk certification exams are non-refundable. Please read through the program handbook before you register for your exam  

Re-certification

You’ve proven that you’ve got what it takes to become certified and now it’s time to maintain your certification. Recertification will keep your Agent skills sharp and ensure you’re up-to-speed on any product changes or enhancements since you last certified. 

• Step 1- Review the Exam Guide to re-familiarize yourself with the exam topics 
• Step 2- Take our Practice Test
• Step 3- Take your Exam

Resources

Zendesk Certification Program Handbook 

Use this handbook to familiarize yourself with our portfolio of exams, the vendors we partner with, our testing process, and the policies and guidelines we expect our test takers to follow.

Zendesk Certification Program Participation Agreement 

Review our Participation Agreement here.

Support

Certified Community on LinkedIn 

Whether you're an aspiring certification candidate or certified veteran, joining our certified community on LinkedIn will expose you to new contacts, study buddies, and perhaps even your next job! Join our LinkedIn Group. 

Contact Zendesk Certification Program Support 

If you need to reach the Zendesk Certification team, send us an email and we'll get back to you ASAP! Contact us at certification@zendesk.com