- Welcome
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Getting started 2 min
- Main content
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Triggers 8 min
- Wrap up
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Course summary 3 min
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Share your feedback 5 min
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Congratulations 1 min
Create a custom ticket trigger
Learn how ticket triggers work and build your own custom trigger to automate support workflows.
Ticket triggers are business rules that run the moment a ticket is created or updated, automatically routing work, setting priorities, and notifying the right people. In this hands-on course, you'll learn how triggers differ from automations, when to use each one, and how a trigger is built. By the end, you'll configure your own custom ticket trigger to escalate VIP client cases with confidence.
Learning objectives
By the end of this course, you will be able to:
- Identify the key differences between triggers and automations.
- Determine when to use a trigger.
- Understand the anatomy of a trigger.
- Build and configure a trigger.
Audience
This course is intended for administrators.
Prerequisites
No prior knowledge is required. Access to your Zendesk Admin Center is essential for success.