- Welcome
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Getting started 2 min
- Main content
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Inside Zendesk: How we create exceptional customer experiences 25 min
- Wrap up
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Course summary 4 min
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Share your feedback 5 min
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Congratulations 1 min
Inside Zendesk: How we create exceptional customer experiences
Learn how Zendesk transformed customer service to handle 69% of volume with AI while improving satisfaction by 10 points.
This course takes you inside Zendesk's customer service transformation. Zendesk leaders will share the three-pillar framework—people, process, and technology—they used to fix foundational issues before launching AI at scale. Through video clips, real data, and proven strategies, you'll gain a practical playbook for automating transactional work, elevating agents to consultative roles, and improving both efficiency and customer satisfaction.
Learning objectives
By the end of this course, you will be able to:
- Diagnose service scaling problems using Zendesk's three-pillar framework (people, process, technology)
- Design an AI deployment strategy that maintains quality using Zendesk's proven strategies
- Build an action plan for customer service transformation with measurable success metrics
Audience
This course is intended for all audiences.
Prerequisites
No prior knowledge is required.