- Welcome
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Getting started 2 min
- Workforce management (WFM)
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What is workforce management (WFM)? 3 min
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Zendesk WFM interactive tour 15 min
- Wrap up
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Course summary 4 min
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Share your feedback 5 min
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Congratulations 1 min
Introduction to Zendesk WFM
Gain hands-on experience with Workforce Management (WFM) tools and learn to enhance staffing efficiency through AI-powered forecasting, scheduling, and performance tracking.
Explore the fundamentals of Workforce Management (WFM) through an interactive experience that empowers you to utilize AI-driven tools for effective staffing and operational efficiency. This course covers essential topics such as forecasting, scheduling, real-time monitoring, and performance reporting, helping you tackle staffing challenges and enhance productivity.
Learning objectives
By the end of this course, learners will be able to:
- Explain the key components of Zendesk WFM and their relevance in achieving service level targets.
Audience
Agents, Administrators, Managers
Prerequisites
None required.