- Getting started with ZIS development
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ZIS basics for developers 6 min
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Anatomy of a ZIS bundle 4 min
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Use Flows to define your workflow 4 min
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Use Actions to make API calls 3 min
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Use JobSpecs to initiate ZIS Flows 2 min
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Get familiar with developer resources 5 min
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Set up your ZIS development environment 15 min
- Build a Slack integration to notify agents about high priority tickets
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Use the ZIS API to create an integration 15 min
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Integrate with Slack to send notifications 20 min
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Add a UI for admins to configure the integration 15 min
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Connect and test your integration 20 min
- Wrap up
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Course summary 1 min
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Key terms 1 min
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Share your feedback 5 min
Build a custom integration with ZIS
Learn how to develop your own custom Zendesk integrations.
This course is for developers who have existing technical skills but are new to creating Zendesk integrations. In this project-based course, you will create a custom Zendesk integration from scratch using Zendesk Integration Services (ZIS). We'll walk you through each step of the process as we build an integration that automatically posts a Slack notification when a new Urgent priority ticket is created. By the end of the course, you will have the tools you need to begin creating custom integrations on your own.
Course topics
- Setting up your development environment for ZIS
- Anatomy of a ZIS bundle: Actions, Flows, and JobSpecs
- Building a custom integration to connect Zendesk with Slack
Audience
This course is relevant for developers who are interested in building custom integrations to connect Zendesk with other products.
Prerequisites
Introduction to Zendesk Integration Services (ZIS)