Zendesk Chat for admins, I

New to Zendesk Chat? Zendesk Chat for Admins, I is the right place to start. This course will teach you how your customer service agents can use Chat to improve the customer experience. You'll learn the Chat lifecycle and how to place Chat strategically on your website to improve conversion. Finally, we'll cover tools you can use to monitor productivity and make your agents more efficient.

Course topics

• Explain how Chat works
• Walk through the Chat lifecycle
• Manage agent permissions
• Streamline Chat volume with routing
• Configure operating hours to avoid missed chats
• Customize your web widget
• Use Chat and Support together
• Increase agent efficiency with shortcuts and tags
• Manage visitors chats to boost agents productivity
• Engage proactively with your customers using triggers
• Track chat activity with analytics

Audience

Admins who are new to Zendesk's Live Chat solution.

Prerequisites

None, however it may be helpful, but is not required, to take Zendesk Support for Admins, I and Zendesk Support for Admins, II prior to taking this course.