- Get to know Messaging
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Messaging overview 2 min
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Messaging workflow 3 min
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Demo: Experience Messaging as a customer via the Web Widget 2 min
- Navigate Messaging in Agent Workspace
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Configure your agent profile in the Chat dashboard 2 min
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Messaging in Agent Workspace 5 min
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Demo: Explore areas of the Messaging interface in the Agent Workspace 2 min
- Use Messaging to serve customer conversations
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Accept incoming customer conversations 4 min
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Serve customer conversations 4 min
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Hands-on activity 5 min
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Switch conversation to another channel 2 min
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Demo: Respond to a customer in real time 3 min
- Use social messaging to respond to your customers
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Social messaging overview 2 min
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Demo: Experience social messaging as an end user 1 min
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Demo: Handle social messaging conversations 3 min
- Wrap up
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Summary 1 min
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Key terms 1 min
Zendesk Messaging for agents
Use messaging to serve customer conversations in real time or at the customer's convenience
Audience
Agents who are new to Zendesk
Prerequisites
On-Demand: Get to know Zendesk basics