Zendesk Talk dataset

Are you interested in creating reports focused on Zendesk Talk, our Voice solution? Do you want to build custom queries monitoring your call center and agent activity? In this deep dive, we will take your knowledge of Explore and apply it to our cloud-based telephone product. You'll get to know the ins and outs of the Talk dataset including its structure and how it's used in the Talk pre-built dashboard. You'll learn key metrics and attributes of the Talk calls dataset including how and when to use them. We'll finish by showing you how to apply this knowledge to create custom queries to meet your needs.

Learning objectives

By the end of this course, you will be able to:

1. Get to know the Zendesk Talk dataset
2. Use key metrics and attributes to improve performance
3. Create custom queries to monitor Zendesk Talk

Audience

This course is designed for users of Explore Professional with an Admin or Editor role.

Prerequisites

Zendesk Explore Learning Path