Zendesk AI
Learn how to automate support with AI agents, boost productivity with Copilot, and build custom apps—all in one practical Zendesk AI path.
Get ready to learn how Zendesk AI can help you automate support and create exceptional customer experiences. In this path, you’ll discover how to deploy and manage AI agents that handle high volumes of customer requests on their own—so your team can focus on the conversations that matter most. You'll also learn how Copilot works alongside your agents and admins to resolve issues faster and give real-time guidance to optimize your operations. Then, explore how to build your own apps with App Builder by using simple prompts and flexible tools. When you finish the path, you’ll put your new skills to the test in a realistic assessment and earn the Zendesk AI badge.
Audience
This learning experience is meant for Administrators.
Duration
Approximately 3 hours, 45 minutes
Prerequisites
Access to your Zendesk admin settings is critical. No previous knowledge or experience are necessary.
This learning path is eligible for the Zendesk AI badge.
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