- Welcome
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Getting started 2 min
- Main content
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Maintain a healthy knowledge base 20 min
- Wrap up
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Course summary 4 min
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Share your feedback 5 min
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Congratulations 1 min
Maintain a healthy knowledge base
Course 3 of 4 in Zendesk Knowledge
Create reliable publishing workflows and use data analytics to keep your knowledge base accurate and continuously improving.
Great help centers rely on fresh, accurate information that gets better over time. This course shows you how to establish team publishing workflows, set up translation processes, and manage stale content. You will also learn how to build a data-driven improvement loop by analyzing user activity and identifying content gaps. These practices ensure your team can confidently maintain a high-quality knowledge base that adapts to your customers' needs.
Learning objectives
By the end of this course, you will be able to:
- Set up Team Publishing workflows and permissions to support collaborative content management.
- Establish a lifecycle management system to identify stale content and trigger regular reviews.
- Configure localization workflows to manage translations effectively.
- Analyze help center activity data to identify content gaps and improve the knowledge base over time.
Audience
This experience is intended for administrators and knowledge managers.
Prerequisites
Successful completion of Build your knowledge foundation is recommended. You will also need access to your Knowledge admin settings.