Zendesk Support dataset

Are you interested in creating reports focused on our ticketing solution, Support? Do you want to build custom queries monitoring your agent activity and customer experience? In this deep dive, we will take your knowledge of Explore and apply it to our customer support ticketing system. You'll get to know the ins and outs of the Support datasets including their structure and how they're used in the Support pre-built dashboard. You'll learn key metrics and attributes of each dataset including how and when to use them. We'll finish by showing you how to apply this knowledge to create custom queries to meet your needs.

Learning objectives

By the end of this course, you will be able to:

1. Get to know the Zendesk Support datasets
2. Use key metrics and attributes to improve performance
3. Create custom queries to monitor Zendesk Support

Audience

This course is designed for Zendesk Explore users with an Admin or Editor role.

Prerequisites

Zendesk Explore Learning Path