- Welcome
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Getting started 2 min
- Main content
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Setup and configuration 30 min
- Wrap up
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Course summary 4 min
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Share your feedback 5 min
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Congratulations 1 min
Zendesk QA: Setup and configuration
Connect, configure, and customize Zendesk QA with scorecards, user roles, and workspaces.
Get Zendesk QA up and running for your team. This course covers connecting your Zendesk account, configuring user roles and permissions, setting up workspaces, and building custom scorecards with both manual and AI-powered categories.
Learning objectives
By the end of this course, you will be able to:
- Enable and access Zendesk QA.
- Manage users, permissions access and the notifications they receive.
- Create your own QA Scorecard with both manual and AI categories.
Audience
This course is intended for administrators.
Prerequisites
No prior knowledge or skills are necessary. Access to Zendesk QA is helpful for following along.