Catalog Certifications

Zendesk overview: Chat

Learn how our Live chat solution can facilitate your conversation with your customers.

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About this course

In this video, you'll learn how a handful of key features can help make your customer support effortless. We'll walk you through the agent interface and will teach you the benefit of using triggers, departments, and various agent tools. We'll also show you how a chat becomes a ticket in Zendesk Support. Subtitles Available: This video has subtitles in Spanish, Brazilian Portuguese, French, German, and Japanese. Subtitles are enabled by clicking the CC box at the bottom of the video.

 

About this course

In this video, you'll learn how a handful of key features can help make your customer support effortless. We'll walk you through the agent interface and will teach you the benefit of using triggers, departments, and various agent tools. We'll also show you how a chat becomes a ticket in Zendesk Support. Subtitles Available: This video has subtitles in Spanish, Brazilian Portuguese, French, German, and Japanese. Subtitles are enabled by clicking the CC box at the bottom of the video.