- Welcome
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Getting started 2 min
- Main content
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Configure, test, and optimize AI agents 37 min
- Wrap up
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Course summary 4 min
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Share your feedback 5 min
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Congratulations 1 min
Configure, test, and optimize AI agents
Configure advanced AI agent features, run a structured test, launch with confidence, and build a monitoring workflow to optimize performance over time.
You've designed your conversation flows—now it's time to make them production-ready. In this course, you'll configure advanced features like entities and actions, design a thoughtful escalation strategy, run a structured test with real testers, and launch with confidence. You'll also build a repeatable monitoring workflow to interpret your analytics, troubleshoot issues, and continuously improve your AI agent's performance.
Learning objectives
By the end of this course, you will be able to:
- Configure entities, actions, and rich messaging to add dynamic capabilities to your conversation flows.
- Design an escalation strategy that balances AI agent resolution with smooth human handoffs.
- Execute a structured testing process using prepared testers, observation criteria, and feedback documentation.
- Interpret analytics and conversation logs to identify performance issues and optimization opportunities.
- Apply a repeatable monitoring workflow to increase automated resolutions and improve customer satisfaction over time.
Audience
This course is intended for administrators.
Prerequisites
It is recommended that you complete both Getting started with AI agents and Design and build AI agents before attempting this course.