- Welcome
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Getting started 2 min
- Main content
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Getting started with AI agents 40 min
- Wrap up
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Course summary 4 min
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Share your feedback 5 min
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Congratulations 1 min
Getting started with AI agents
Learn how to create fully functional AI agents in just a few clicks to deliver 24/7 automated support and improve customer service efficiency.
In this course, learners will explore the foundational principles of AI agents and how they help transform service with 24/7 automated support. Participants will learn about Zendesk AI agent features like generative replies and personas, and discover how to deploy a fully functional AI agent in just a few clicks—no technical expertise needed! This fast, simple approach boosts operational efficiency and customer satisfaction.
Learning objectives
By the end of this course, learners will be able to:
- Explain the concept of AI agents, their role in service operations, and the benefits they provide, including improved efficiency, automation of common queries, and enhanced customer satisfaction.
- Identify and describe the key features of AI agents, including knowledge replies, AI personas, escalation processes, and essential reporting metrics.
- Create an autonomous AI agent with knowledge replies.
Audience
This course is intended for administrators.
Prerequisites
Completing Introduction to Zendesk AI Agents is recommended. To fully participate and follow the demonstrated steps, you should have access to your Zendesk Support admin settings while learning. In addition, messaging and help center will be required to set up your first AI agent.