- Welcome
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Getting started 2 min
- Main content
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Intro to Agent Workspace 30 min
- Wrap up
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Course summary 4 min
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Share your feedback 5 min
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Congratulations 1 min
Intro to Agent Workspace
Master the Zendesk support interface to manage conversations, harness AI tools, and customize your workflow for faster, smarter customer service.
Take control of customer support with Agent Workspace. In this interactive course, you’ll learn how to manage multiple support channels without losing context, use powerful AI tools to work smarter, and customize your workspace for maximum efficiency. By the end, you’ll be ready to respond faster, resolve issues more consistently, and deliver support that shines.
Learning objectives
By the end of this course, you will be able to:
- Manage and keep conversations flowing across multiple support channels without losing context, resulting in faster response times.
- Leverage Agent Workspace's integrated AI tools and single-view context to work smarter, accelerating the speed and consistency of ticket resolution.
- Navigate and customize the workspace to gain full customer context and ensure inquiries are correctly routed and prioritized for maximum efficiency.
Audience
This course is intended for agents.
Prerequisites
No previous knowledge or skill is required. Access to your Zendesk support environment is recommended.