- Welcome
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Getting started 2 min
- Main content
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Introduction to Zendesk AI agents 25 min
- Wrap up
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Course summary 4 min
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Share your feedback 5 min
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Congratulations 1 min
Introduction to Zendesk AI agents
Learn how Zendesk AI Agents help you boost automation, resolve complex issues, and scale success with a clear path to 80%+ automation.
Zendesk AI Agents are designed to resolve even the most complex issues end-to-end. Whether you’re just starting with AI agents or already scaling, this course will help you understand what Zendesk AI Agents are, why they’re different, and how to plan your path to success. We’ll introduce the Road to 80%+ automation—a step-by-step journey that shows how every business can unlock more value over time. From quick wins on day one to scaling across complex processes and channels, Zendesk AI Agents give you the roadmap and building blocks to get there.
Learning objectives
By the end of this course, you will be able to:
- Recognize the value of Zendesk AI agents and identify high-impact use cases for your organization.
- Identify and explain foundational AI agent terminology, key features, and platform features.
- Outline the steps to plan, launch, and scale AI agents—and advocate for their impact within your team.
Audience
This course is intended for administrators.
Prerequisites
No prior knowledge or skills are required.