- Welcome
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Getting started 2 min
- Main content
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Views 8 min
- Wrap up
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Course summary 3 min
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Share your feedback 5 min
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Congratulations 1 min
Organize your tickets with views
Learn how to use views to organize your tickets into prioritized lists so your team focuses on what matters most.
Tickets pile up fast, and hunting for the right one costs you time your customers can feel. In this short course, you'll learn how views automatically sort tickets into clean, prioritized lists so your team always knows what needs attention. You'll explore the difference between standard, shared, and personal views, build precise condition statements, and create your own views in Admin Center.
Learning objectives
By the end of this course, you will be able to:
- Differentiate between standard, shared, and personal views in Zendesk Support.
- Build precise view condition statements using specific ticket operators and values.
- Create views in Admin Center to group tickets cleanly.
- Learn ways to manage tickets using Views.
Audience
This course is intended for administrators and agents.
Prerequisites
No prior knowledge is required. Access to your Zendesk Admin Center is helpful if creating new views.