Foundational Support

Set up email support in Zendesk the right way, so it's organized, automated, and built to scale from day one. Instead of configuring features in isolation, you'll learn to plan with intention. You'll structure your team, control access, organize customers, and let automation handle the routine work so your people can focus on real resolutions. Along the way, you'll adopt the resolution mindset that turns disconnected support tasks into seamless, personalized customer experiences, and you'll finish with a working support foundation plus a personalized 30-day plan to keep improving and growing with your business. When you finish the path, you'll put your skills to the test in a real-world, scenario-based assessment and earn your Foundational Support badge.

Audience

This learning experience is meant for administrators.

Duration

Approximately 3 hours

Prerequisites

No previous knowledge or experience are necessary. Access to your Zendesk Admin Center is critical for success.

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