Parting advice: beyond the AI technology

If you could only give one recommendation to someone launching AI in customer service, what would it be? In this recorded panel from Zendesk Relate 2026, three industry experts each answer that question—and their advice might surprise you. You'll hear their answers, then craft your own commitment for what to focus on in the next 30 days.

This mini-course is part of a five-part series recorded at Zendesk Relate 2026. Each one stands on its own—start wherever feels most relevant to you.

• Change management: why AI isn't business as usual
• Talent evolution: rethinking roles and upskilling
• Metrics: measuring what matters in AI
• Trust and governance: the backbone of AI success
• Parting advice: beyond the AI technology

Learning objectives

By the end of this course, you will be able to:

• Articulate a specific, actionable first step for your AI strategy grounded in the problem you're solving—not the technology you want to use.

Audience

This course is intended for all audiences.

Prerequisites

None required.