Foundational Support assessment

Put everything you've learned into practice. In this real-world, scenario-based assessment, you'll work through the kinds of decisions a support admin faces every day, from planning your setup and organizing tickets to building the automations that keep work moving. Show that you can apply your skills where it counts, and earn your Foundational Support badge to prove you're ready to run email support that scales.

Learning Objectives

By the end of this course, you will be able to:

• Demonstrate your knowledge of Zendesk Support settings and situations through a multiple choice quiz and scenario.

Audience

This assessment is for administrators.

Prerequisites

You must complete all courses within the Foundational Support learning path before starting this assessment.