- Welcome
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Getting started 2 min
- Main content
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Work smarter with Copilot 15 min
- Wrap up
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Course summary 4 min
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Share your feedback 5 min
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Congratulations 1 min
Work smarter with Copilot
Course 5 of 6 in Zendesk Agent
Learn how to boost your productivity and deliver faster, more consistent support with Zendesk Copilot.
Unlock the power of Zendesk Copilot to work smarter every day. In this course, you’ll learn how to use Auto Assist, Suggestions, and Writing Tools to resolve tickets faster, respond with confidence, and deliver consistent, high-quality support. Get hands-on practice and discover practical tips to make your workflow smoother and more efficient.
Learning objectives
By the end of this course, you will be able to:
- Resolve tickets faster using Copilot’s auto assist steps and action flows.
- Identify and use Copilot’s suggestions like replies, merges, and macros to close tickets efficiently.
- Use Copilot’s writing tools to improve clarity, professionalism, and empathy in customer responses.
Audience
This course is intended for agents.
Prerequisites
No prior experience is needed. You’ll get the most from this course if you have access to Zendesk Copilot in your own Zendesk account.