Zendesk Agent assessment

Step into the role of a modern Zendesk agent by building core skills in resolution-first support, customer conversations, ticketing workflows, and Agent Workspace. Complete this realistic final assessment to validate your skills using Copilot in the flow of work and earn your official Zendesk Agent badge.

Learning Objectives

By the end of this course, you will be able to:

• Demonstrate your knowledge of Zendesk ticketing and interface, customer service basics, and Copilot assistance through a multiple choice quiz and scenario.

Audience

This assessment is for agents.

Prerequisites

You must complete all courses within the Zendesk Agent learning path before starting this assessment.