- Welcome
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Getting started 2 min
- Main
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Up and running with Copilot 35 min
- Wrap up
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Course summary 4 min
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Share your feedback 5 min
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Congratulations 1 min
Up and running with Copilot
Learn Zendesk Copilot to streamline support, increase productivity, and deliver consistently exceptional service across your customer and employee teams.
Unlock the full power of Copilot, Zendesk’s proactive AI assistant, and elevate your team’s productivity, consistency, and service quality. In this focused, practical course, you’ll learn how to onboard, adopt, and maximize Copilot’s capabilities for both customer and employee support. Whether you’re just getting started with AI or aiming to deepen your expertise, you’ll gain essential tools, proven strategies, and confidence to drive exceptional service outcomes.
Learning objectives
By the end of this course, you will be able to:
- Onboard and set up Zendesk Copilot with confidence.
- Continuously manage, monitor, and optimize Copilot to improve support outcomes and adapt to your organization’s needs.
- Drive adoption and effective use of Copilot to maximize business impact.
Audience
This course is intended for administrators.
Prerequisites
The Zendesk Copilot add-on and access to your Admin Center is necessary to get the most out of this learning experience.