- Welcome
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Getting started 2 min
- Main content
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Welcome to the Resolution Platform 12 min
- Wrap up
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Course summary 4 min
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Share your feedback 5 min
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Congratulations 1 min
Welcome to the Resolution Platform
Course 1 of 6 in Zendesk Agent
Discover how Zendesk combines AI, automation, and human expertise to transform simple ticketing into complete customer resolutions.
Move beyond simple ticketing and start delivering complete customer resolutions with Zendesk. In this introductory course, you’ll discover how AI, automation, and human expertise come together to solve issues faster and build stronger customer trust. Whether you are an agent or an admin, you’ll learn how Zendesk transforms disjointed support tasks into seamless, personalized service experiences.
Learning objectives
By the end of this course, you will be able to:
- Identify elements of the Zendesk resolution platform that transform traditional support tasks into complete customer resolutions.
- Match customer needs to the right Zendesk solution, spanning self-service, autonomous AI resolution, and human-led support.
Audience
This course is intended for all audiences.
Prerequisites
None required.